CarRecallWatchThe 2019 Mercedes-Benz Sprinter 2500 has 42 safety recalls on file with NHTSA.
Owners have filed 68 complaints with NHTSA, including 8 crashes, 4 fires, 4 injuries.
The most-reported problem area is Steering (15 reports).
2019 Mercedes-Benz Sprinter 2500 recalls
Dash Lights Too Bright, Harder to Read While Driving
The instrument cluster display on certain Mercedes-Benz Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Missing Frame Fasteners Can Reduce Stability and Crash Safety
Some 2019 Sprinter vans may be missing reinforcement fasteners on the longitudinal frame members.
Partition Wall Bolts May Be Missing, Risking Injury
Some Sprinter vans may be missing bolts that secure the partition wall.
Instrument Panel May Go Blank, Hiding Speed and Warnings
The instrument cluster in certain Sprinter vans may fail to display any information when the vehicle is started.
Parking Pawl May Fail, Allowing Vehicle Rollaway
The parking pawl inside the automatic transmission has a guide bushing that can wear out over time.
Emergency call system may fail to connect in crash
Certain 2019 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles have a software error in the communication module's SIM card.
Rearview Camera May Not Display Image, Raising Crash Risk
The rearview camera display in certain Sprinter vans may not show the rear view because of a software error.
Van Can Roll After Shifting to Park, Crash Risk
A software error in the park lock system can let the vehicle move after the gear selector is placed in Park 'P' even though the parking brake is not applied.
Seat Wiring Can Be Damaged, Affecting Side Airbag Deployment
Wiring harnesses for the front swivel seats may have been routed incorrectly.
Rearview camera may show a black screen, raising crash risk
Certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names have multimedia system software that can leave the display black or cause it to reboot after startup.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain 2019 Sprinter vans sold under the Freightliner and Mercedes-Benz names have a power steering return line hose that may detach from its connection.
Dashboard display can be too bright, hindering vision
The multifunctional display in the instrument cluster of certain 2019 Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Brake Pedal May Detach, Causing Lights to Stay On
The retaining washer and bolt that attach the brake pedal to its bearing block can loosen and come off.
Sliding Door Lock May Fail to Hold in a Crash
The auxiliary lock on the electric sliding door may be the wrong type for this door design.
Rearview camera may display late or be blocked
The rearview camera image may not appear within 2 seconds after you start backing up, and the camera picture can be covered by the emergency call (eCall) pop-up window if that system is activated while the vehicle is in reverse.
Emergency Call System May Send Crash Help to Wrong Location
The software in the communication module of certain Mercedes-Benz Metris and Sprinter vans may fail to send the correct vehicle location through the automatic emergency call system (eCall) after a crash.
Rear brake leaks can cause longer pedal travel and crash risk
Certain Sprinter vans with electric parking brakes may have rear brake calipers that leak brake fluid into the housing of the electric parking brake on the rear axle.
Hood May Not Be Secured, Risking Windshield Intrusion in a Crash
The engine hood on this vehicle may not have been installed properly.
Owner's manual may be inaccurate, risking improper operation
The printed and digital operator's manuals in certain vehicles may be inaccurate or incomplete.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain Sprinter vans have power steering return line hoses that can detach at their connection points under some operating conditions.
Loose fuel line clamps can leak fuel and cause fire
Some Sprinter vans have fuel line clamps that may loosen over time.
Manual May Misdescribe Auto-P Parking; Rollaway Risk
The owner's manual for certain 2019 Freightliner and Mercedes-Benz Sprinter vans may contain incorrect information about how the automatic parking function, called Auto-P, works.
Brake hose can chafe and leak fluid, longer stopping
The rear edge of the front-axle fender liner can rub against a brake hose on these 2019 Sprinter vans, which may wear the hose and cause a loss of brake fluid.
Spare tire label may show wrong speed limit
The spare tire label on certain 2018-2019 Sprinter vans may list the maximum speed only in kilometers per hour (55 kph) instead of miles per hour (34 mph).
Missing Spare Tire Speed Label Could Lead to Tire Failure
On certain 2018 Sprinter vans sold under the Mercedes-Benz and Freightliner names, the label showing the spare tire's maximum speed may not have been attached to the spare tire.
Winter Tires May Be Mounted Wrong, Reducing Traction
Some 2019 Sprinter vans equipped with winter tires may have had their tires installed incorrectly.
Steering Screws Can Loosen, Making Steering Harder
On certain 2019 Freightliner and Mercedes-Benz Sprinter vans, the screws that hold the intermediate bearing of the steering spindle may not have been properly tightened.
Loose Parts Can Enter Steering Column, Risking Crash
On certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names, the steering column casing cover may not have been installed.
EGR Pipe Screws May Loosen, Leaking Hot Exhaust and Raising Fire Risk
The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened at the factory.
Exhaust Leak Can Cause Engine Fire
A flange connection between the turbocharger and the diesel particulate filter may not be attached properly, which can allow exhaust gas to leak in the engine compartment.
Cargo Tie-Down Rails May Detach, Risking Unsecured Load
Certain 2019 Sprinter vans, sold under the Mercedes-Benz and Freightliner names, may have lashing rails on the side walls that were not properly installed.
Diesel Fuel Leak Can Cause Slippery Roads and Crashes
A bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing.
Front seat may shift forward in a crash, raising injury risk
On certain 2019 Freightliner and Mercedes-Benz Sprinter vans, a weld seam on the height adjuster for the front seats may not have been welded sufficiently.
Door May Be Hard to Open After a Front Crash
On certain 2019 Mercedes-Benz and Freightliner Sprinter vans, a part called the abutting wedge, which is attached to the door jamb to make the door easier to open after a severe frontal impact, may have been installed incorrectly.
Vans May Have Loose Safety Parts, Raising Crash Risk
Certain 2018-2019 Mercedes-Benz Sprinter and Metris vans left the reassembly plant without a final quality inspection of safety-related parts and bolt connections.
Airbags May Not Be Active, Raising Crash Injury Risk
Certain 2018 Sprinter vans may have an airbag restraint control module that was not activated after the vehicle left the factory.
Hood Can Pop Open While Driving, Blocking View
The screw connection on the upper hood catch may not have been tightened properly at the factory.
Taillights May Dim or Shut Off, Raising Crash Risk
Certain vehicles have a manual light switch that can cause the taillights to dim significantly or switch off completely if the switch is turned quickly from one lighting position to another.
Rear side windows may not hold up in a crash
Some Sprinter vans from 2018 may have single-pane safety glass in the rear side windows instead of laminated safety glass.
High Beams May Stay On and Blind Oncoming Drivers
Certain 2019 Sprinter 2500 and 3500 vans, sold under both the Freightliner and Mercedes-Benz names, have a software error in the control unit for the high-beam assist feature.
Headlights May Aim Incorrectly, Reducing Driver Visibility
Certain vehicles equipped with LED high performance headlights may have a headlamp range adjustment sensor that was not mounted or calibrated correctly.
Loose Parts May Go Undetected, Raising Crash Risk
Certain vans were built without the final quality inspection of safety-related parts and bolted connections, so some components may be loose or improperly secured without anyone knowing.
Most common 2019 Mercedes-Benz Sprinter 2500 problems
Problem areas named in the 68 complaints owners filed with NHTSA.
| Problem area | Reports |
|---|---|
| Steering | 15 |
| Power Train | 14 |
| Electrical System | 9 |
| Unknown Or Other | 9 |
| Service Brakes | 7 |
| Forward Collision Avoidance | 6 |
| Engine | 5 |
| Vehicle Speed Control | 4 |
| Seat Belts | 3 |
| Electronic Stability Control (Esc) | 3 |
What owners report
âMy 2019 Mercedes-Benz Sprinter was subject to NHTSA Recall 23V-100 / Mercedes campaign 2023040008 (tel:2023040008) involving the interior blower fuse circuit and risk of overheating/fire. Mercedes performed the recall remedy by relocating/replacing the blower fuse circuit. Approximately two years later, the relocated fuse connection overheated and burned, damaging the fuse terminal and fuse box. The dealer has confirmed the affected circuit/part is defective and the fuse box now requires replacement. Mercedes has offered only partial goodwill assistance rather than full coverage. I am concerned the recall remedy did not effectively correct the original safety defect and that the vehicle c
While taking off from a traffic light the rear end came apart on the inside of the differential. Has someone been in a dangerous area or remote areas like where I have to work it could have been a serious issue
My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concerns.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driverâs seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and the vehicle was repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 19V788000 (SEAT BELTS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 58,000.
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering functionality returned. The vehicle was towed to an independent mechanic who diagnosed that the power steering hose had detached and had lost power steering fluid. The vehicle was repaired, and the mechanic informed the contact that there were metal shavings found in the power steering pump. The contact was referred to the dealer for assistance. The vehicle was towed to a dealer who diagnosed and dete
2019 Mercedes-Benz Sprinter 2500 questions
Does the 2019 Mercedes-Benz Sprinter 2500 have any recalls?
Yes. NHTSA lists 42 safety recalls for the 2019 Mercedes-Benz Sprinter 2500: Dash Lights Too Bright, Harder to Read While Driving; Missing Frame Fasteners Can Reduce Stability and Crash Safety; Partition Wall Bolts May Be Missing, Risking Injury; Instrument Panel May Go Blank, Hiding Speed and Warnings; Parking Pawl May Fail, Allowing Vehicle Rollaway. Recall repairs are normally free at an authorized dealer.
What are the most common problems with the 2019 Mercedes-Benz Sprinter 2500?
Based on 68 owner complaints filed with NHTSA, the most-reported problem areas are Steering (15), Power Train (14), Electrical System (9).
How do I check if a recall on my 2019 Mercedes-Benz Sprinter 2500 has been fixed?
Enter your 17-character VIN in our VIN recall check. It shows open recalls that have not been repaired on your specific vehicle. Recall repairs are normally free at an authorized dealer.