CarRecallWatch- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.
- Risk
- If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.
- Remedy
- DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PRIDIBA.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The printed and digital operator's manuals in certain vehicles may be inaccurate or incomplete. Information about vehicle functions and other safety-relevant guidance could be wrong or missing.
If an owner relies on the manual, they may operate the vehicle improperly, which could increase the risk of a crash or injury.
Dealers will replace the printed manual with the latest version and update the digital version at no cost. Owners can also contact Daimler Vans USA customer service at 1-877-762-8267, referencing recall number VS3PRIDIBA. You can check your vehicle identification number (VIN) for open recalls on the NHTSA website.
Check whether this recall is open on your vehicle