CarRecallWatchThe 2019 Mercedes-Benz Sprinter 4500 has 38 safety recalls on file with NHTSA.
Owners have filed 9 complaints with NHTSA, including 1 crash, 1 fire.
The most-reported problem area is Forward Collision Avoidance (4 reports).
2019 Mercedes-Benz Sprinter 4500 recalls
Dash Lights Too Bright, Harder to Read While Driving
The instrument cluster display on certain Mercedes-Benz Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Missing Frame Fasteners Can Reduce Stability and Crash Safety
Some 2019 Sprinter vans may be missing reinforcement fasteners on the longitudinal frame members.
Partition Wall Bolts May Be Missing, Risking Injury
Some Sprinter vans may be missing bolts that secure the partition wall.
Instrument Panel May Go Blank, Hiding Speed and Warnings
The instrument cluster in certain Sprinter vans may fail to display any information when the vehicle is started.
Parking Pawl May Fail, Allowing Vehicle Rollaway
The parking pawl inside the automatic transmission has a guide bushing that can wear out over time.
Emergency call system may fail to connect in crash
Certain 2019 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles have a software error in the communication module's SIM card.
Rearview Camera May Not Display Image, Raising Crash Risk
The rearview camera display in certain Sprinter vans may not show the rear view because of a software error.
Van Can Roll After Shifting to Park, Crash Risk
A software error in the park lock system can let the vehicle move after the gear selector is placed in Park 'P' even though the parking brake is not applied.
Seat Wiring Can Be Damaged, Affecting Side Airbag Deployment
Wiring harnesses for the front swivel seats may have been routed incorrectly.
Rearview camera may show a black screen, raising crash risk
Certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names have multimedia system software that can leave the display black or cause it to reboot after startup.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain 2019 Sprinter vans sold under the Freightliner and Mercedes-Benz names have a power steering return line hose that may detach from its connection.
Dashboard display can be too bright, hindering vision
The multifunctional display in the instrument cluster of certain 2019 Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Brake Pedal May Detach, Causing Lights to Stay On
The retaining washer and bolt that attach the brake pedal to its bearing block can loosen and come off.
Sliding Door Lock May Fail to Hold in a Crash
The auxiliary lock on the electric sliding door may be the wrong type for this door design.
Rearview camera may display late or be blocked
The rearview camera image may not appear within 2 seconds after you start backing up, and the camera picture can be covered by the emergency call (eCall) pop-up window if that system is activated while the vehicle is in reverse.
Emergency Call System May Send Crash Help to Wrong Location
The software in the communication module of certain Mercedes-Benz Metris and Sprinter vans may fail to send the correct vehicle location through the automatic emergency call system (eCall) after a crash.
Rear brake leaks can cause longer pedal travel and crash risk
Certain Sprinter vans with electric parking brakes may have rear brake calipers that leak brake fluid into the housing of the electric parking brake on the rear axle.
Owner's manual may be inaccurate, risking improper operation
The printed and digital operator's manuals in certain vehicles may be inaccurate or incomplete.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain Sprinter vans have power steering return line hoses that can detach at their connection points under some operating conditions.
Loose fuel line clamps can leak fuel and cause fire
Some Sprinter vans have fuel line clamps that may loosen over time.
Manual May Misdescribe Auto-P Parking; Rollaway Risk
The owner's manual for certain 2019 Freightliner and Mercedes-Benz Sprinter vans may contain incorrect information about how the automatic parking function, called Auto-P, works.
Brake hose can chafe and leak fluid, longer stopping
The rear edge of the front-axle fender liner can rub against a brake hose on these 2019 Sprinter vans, which may wear the hose and cause a loss of brake fluid.
Spare tire label may show wrong speed limit
The spare tire label on certain 2018-2019 Sprinter vans may list the maximum speed only in kilometers per hour (55 kph) instead of miles per hour (34 mph).
Missing Spare Tire Speed Label Could Lead to Tire Failure
On certain 2018 Sprinter vans sold under the Mercedes-Benz and Freightliner names, the label showing the spare tire's maximum speed may not have been attached to the spare tire.
Winter Tires May Be Mounted Wrong, Reducing Traction
Some 2019 Sprinter vans equipped with winter tires may have had their tires installed incorrectly.
Steering Screws Can Loosen, Making Steering Harder
On certain 2019 Freightliner and Mercedes-Benz Sprinter vans, the screws that hold the intermediate bearing of the steering spindle may not have been properly tightened.
Loose Parts Can Enter Steering Column, Risking Crash
On certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names, the steering column casing cover may not have been installed.
EGR Pipe Screws May Loosen, Leaking Hot Exhaust and Raising Fire Risk
The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened at the factory.
Exhaust Leak Can Cause Engine Fire
A flange connection between the turbocharger and the diesel particulate filter may not be attached properly, which can allow exhaust gas to leak in the engine compartment.
Cargo Tie-Down Rails May Detach, Risking Unsecured Load
Certain 2019 Sprinter vans, sold under the Mercedes-Benz and Freightliner names, may have lashing rails on the side walls that were not properly installed.
Diesel Fuel Leak Can Cause Slippery Roads and Crashes
A bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing.
Front seat may shift forward in a crash, raising injury risk
On certain 2019 Freightliner and Mercedes-Benz Sprinter vans, a weld seam on the height adjuster for the front seats may not have been welded sufficiently.
Door May Be Hard to Open After a Front Crash
On certain 2019 Mercedes-Benz and Freightliner Sprinter vans, a part called the abutting wedge, which is attached to the door jamb to make the door easier to open after a severe frontal impact, may have been installed incorrectly.
Vans May Have Loose Safety Parts, Raising Crash Risk
Certain 2018-2019 Mercedes-Benz Sprinter and Metris vans left the reassembly plant without a final quality inspection of safety-related parts and bolt connections.
Airbags May Not Be Active, Raising Crash Injury Risk
Certain 2018 Sprinter vans may have an airbag restraint control module that was not activated after the vehicle left the factory.
Hood Can Pop Open While Driving, Blocking View
The screw connection on the upper hood catch may not have been tightened properly at the factory.
Taillights May Dim or Shut Off, Raising Crash Risk
Certain vehicles have a manual light switch that can cause the taillights to dim significantly or switch off completely if the switch is turned quickly from one lighting position to another.
Rear side windows may not hold up in a crash
Some Sprinter vans from 2018 may have single-pane safety glass in the rear side windows instead of laminated safety glass.
Most common 2019 Mercedes-Benz Sprinter 4500 problems
Problem areas named in the 9 complaints owners filed with NHTSA.
| Problem area | Reports |
|---|---|
| Forward Collision Avoidance | 4 |
| Electrical System | 3 |
| Power Train | 2 |
| Vehicle Speed Control | 2 |
| Steering | 1 |
| Lane Departure | 1 |
| Back Over Prevention | 1 |
| Equipment | 1 |
| Structure | 1 |
| Unknown Or Other | 1 |
What owners report
I was driving and the vehicle began to smoke through the air conditioning vent and within 30 seconds flames of fire entered the vehicle and the vehicle was completely burned. I never received any recall regarding that malfunction and never saw any signal that this would happen. I almost caught in fire due to the imminent flames. That's was my vehicle for work and I lost everything, materials, tools, merchandise and everything. I am struggling financially due to this situation. I tried to open the side door to take my belongings but it was locked. There's were not any previous symbols or indicators of the malfunction.
At high altitudes (it's happened over 5000ft and not under that) while in 4x4 mode, the car occasionally just simply does not respond to throttle input while in drive. This is usually from a start while shifting from park or reverse into drive, but there is zero power which has now been dangerous a few times for us while on inclines or near traffic. It eventually goes away after shifting back and forth to park/reverse/neutral and trying to rev the engine. But it's inconsitent, infrequent and not particularly easy to reproduce.
The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a software update and allow me to download it at my dealer for no charge. Not happy as I use my cruise control on long trips in the USA.
Cruse control will sometimes disengage and display these error messages: "Active Distance Assist Inoperative" "Active Brake Assist Functions Limited See Operator's Manual" Cruse control kicks out and the power cuts off abruptly. After some variable time the cruise control function will work again. This is an intermittent problem that occurs without warning. When cruise control set to 65-70 mph, the deceleration is very pronounced, as if brakes are applied. This can be very starling to the driver, passengers, and any vehicles tailing behind. I reported this to a Mercedes-Benz Sprinter dealer, and they stated a released software update addressed this problem. However, after the dealer s
Awning operation and lights are controlled by switchs in vehicle and/or app. Intermittently switchs will not work. Awing sometimes stutters when deployed. So far we have been able to fully retract. We have not taken to dealer since the symptoms are very sporadic.
2019 Mercedes-Benz Sprinter 4500 questions
Does the 2019 Mercedes-Benz Sprinter 4500 have any recalls?
Yes. NHTSA lists 38 safety recalls for the 2019 Mercedes-Benz Sprinter 4500: Dash Lights Too Bright, Harder to Read While Driving; Missing Frame Fasteners Can Reduce Stability and Crash Safety; Partition Wall Bolts May Be Missing, Risking Injury; Instrument Panel May Go Blank, Hiding Speed and Warnings; Parking Pawl May Fail, Allowing Vehicle Rollaway. Recall repairs are normally free at an authorized dealer.
What are the most common problems with the 2019 Mercedes-Benz Sprinter 4500?
Based on 9 owner complaints filed with NHTSA, the most-reported problem areas are Forward Collision Avoidance (4), Electrical System (3), Power Train (2).
How do I check if a recall on my 2019 Mercedes-Benz Sprinter 4500 has been fixed?
Enter your 17-character VIN in our VIN recall check. It shows open recalls that have not been repaired on your specific vehicle. Recall repairs are normally free at an authorized dealer.