CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The rearview camera image may not appear within 2 seconds after you start backing up, and the camera picture can be covered by the emergency call (eCall) pop-up window if that system is activated while the vehicle is in reverse. This affects certain 2019 Sprinter vans equipped with the Connect 5 multimedia system and a rearview camera.
A delayed or obstructed rearview display reduces your view of what is behind the vehicle, which raises the risk of a backing crash with people, animals, or objects.
Dealers will install a software update free of charge. Owners will be notified by mail. You can contact Daimler Vans USA customer service at 1-877-762-8267 and reference recall number VS3RUECON. You can also check your vehicle identification number (VIN) for open recalls.
Check whether this recall is open on your vehicle