CarRecallWatchThe 2020 Mercedes-Benz Sprinter 2500 has 22 safety recalls on file with NHTSA.
Owners have filed 80 complaints with NHTSA, including 3 crashes, 1 fire.
The most-reported problem area is Electrical System (21 reports).
2020 Mercedes-Benz Sprinter 2500 recalls
Dash Lights Too Bright, Harder to Read While Driving
The instrument cluster display on certain Mercedes-Benz Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Loose Driveshaft Bearing Can Reduce Control, Risk Fire
On certain 2020 Mercedes-Benz and Freightliner Sprinter vans, the connection between the propeller shaft bearing and the crossmember may loosen.
Missing Frame Fasteners Can Reduce Stability and Crash Safety
Some 2019 Sprinter vans may be missing reinforcement fasteners on the longitudinal frame members.
Partition Wall Bolts May Be Missing, Risking Injury
Some Sprinter vans may be missing bolts that secure the partition wall.
Instrument Panel May Go Blank, Hiding Speed and Warnings
The instrument cluster in certain Sprinter vans may fail to display any information when the vehicle is started.
Parking Pawl May Fail, Allowing Vehicle Rollaway
The parking pawl inside the automatic transmission has a guide bushing that can wear out over time.
Emergency call system may fail to connect in crash
Certain 2019 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles have a software error in the communication module's SIM card.
Rearview Camera May Not Display Image, Raising Crash Risk
The rearview camera display in certain Sprinter vans may not show the rear view because of a software error.
Van Can Roll After Shifting to Park, Crash Risk
A software error in the park lock system can let the vehicle move after the gear selector is placed in Park 'P' even though the parking brake is not applied.
Seat Wiring Can Be Damaged, Affecting Side Airbag Deployment
Wiring harnesses for the front swivel seats may have been routed incorrectly.
Rearview camera may show a black screen, raising crash risk
Certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names have multimedia system software that can leave the display black or cause it to reboot after startup.
Loose Front Door Hinge Screws Can Affect Crash Safety
Some 2020 Mercedes-Benz Sprinter vans may have front door hinge screws that were not tightened properly during assembly.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain 2019 Sprinter vans sold under the Freightliner and Mercedes-Benz names have a power steering return line hose that may detach from its connection.
Dashboard display can be too bright, hindering vision
The multifunctional display in the instrument cluster of certain 2019 Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Brake Pedal May Detach, Causing Lights to Stay On
The retaining washer and bolt that attach the brake pedal to its bearing block can loosen and come off.
Sliding Door Lock May Fail to Hold in a Crash
The auxiliary lock on the electric sliding door may be the wrong type for this door design.
Rearview camera may display late or be blocked
The rearview camera image may not appear within 2 seconds after you start backing up, and the camera picture can be covered by the emergency call (eCall) pop-up window if that system is activated while the vehicle is in reverse.
Emergency Call System May Send Crash Help to Wrong Location
The software in the communication module of certain Mercedes-Benz Metris and Sprinter vans may fail to send the correct vehicle location through the automatic emergency call system (eCall) after a crash.
Rear brake leaks can cause longer pedal travel and crash risk
Certain Sprinter vans with electric parking brakes may have rear brake calipers that leak brake fluid into the housing of the electric parking brake on the rear axle.
Power Steering Hose May Detach, Causing Sudden Steering Loss
Certain Sprinter vans have power steering return line hoses that can detach at their connection points under some operating conditions.
Brake hoses may leak fluid, risking loss of braking control
Some 2020 Mercedes-Benz Sprinter vans may have had their brake hoses on the front and rear axles damaged during production.
Loose fuel line clamps can leak fuel and cause fire
Some Sprinter vans have fuel line clamps that may loosen over time.
Most common 2020 Mercedes-Benz Sprinter 2500 problems
Problem areas named in the 80 complaints owners filed with NHTSA.
| Problem area | Reports |
|---|---|
| Electrical System | 21 |
| Forward Collision Avoidance | 20 |
| Power Train | 18 |
| Engine | 15 |
| Service Brakes | 10 |
| Unknown Or Other | 9 |
| Steering | 8 |
| Lane Departure | 8 |
| Vehicle Speed Control | 5 |
| Back Over Prevention | 3 |
What owners report
What component or system failed or malfunctioned, and is it available for inspection upon request? The Adaptive Cruise Control turns off and then won't reset while driving. When the Adaptive Cruise Control turns off and then won't reset while driving. How was your safety or the safety of others put at risk? This causes the vehicle to immediately loose power. When traveling at highway speeds and vehicles are getting ready to pass us, then the cruise stops, we have been nearly rear ended multiple times on our last trip. Has the problem been reproduced or confirmed by a dealer or independent service center? This has been inspected but the service center couldnât reproduce because it happen
Sudden complete engine failures occurred in my Mercedes-Benz Sprinter van during highway operation while transporting freight, creating a serious safety hazard due to immediate and total loss of engine power in active traffic conditions. The first engine failure occurred at approximately 303,000 miles. The second failure occurred at approximately 140,000 miles after engine replacement. In both cases, there were no prior warning signs, diagnostic alerts, abnormal noises, or performance issues before sudden and catastrophic engine shutdown. Both incidents occurred while I was operating the vehicle at highway speeds during commercial freight delivery. The engine failed without warning, result
On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and idling while heating up with the van heater blower on level 6 (out of 7). After about 45 minutes, I saw a haze first and then smelled smoke. Unsure of the source, I turned the vehicle off and exited with my dog. I opened the hood to look for smoke in the engine bay. No smoke under the hood. I contact Mercedes Roadside and open the driver side door where I see flames under the seat. I grabbed the fire extinguisher I installed and put the fire out within 20-25 seconds of seeing it. I believe the root cause of the fire was running the van blower at a high setting for a sustain
I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having that problem until the MB Sprinter dealership did the recall work. Now every 5th time or so it does not go in park when I push park button while foot on brake. Dealership insists I must pay to have this fixed even though their recall work caused it. This is a severe safety hazard that could result in death!
Iâve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift the car into neutral. I was blocking a fuel pump and couldnât get the car into gear. The first time I was stuck in a parking lot with the same issue. I canât believe no one else had this issue. The screen message said âService required do not shift gearsâ I purchased the van new in 2020. It only has 17000 miles on it. The dealerships Mercedes Benz in Sioux Falls and Mercedes Benz in Rochester Minnesota repaired the van.
2020 Mercedes-Benz Sprinter 2500 questions
Does the 2020 Mercedes-Benz Sprinter 2500 have any recalls?
Yes. NHTSA lists 22 safety recalls for the 2020 Mercedes-Benz Sprinter 2500: Dash Lights Too Bright, Harder to Read While Driving; Loose Driveshaft Bearing Can Reduce Control, Risk Fire; Missing Frame Fasteners Can Reduce Stability and Crash Safety; Partition Wall Bolts May Be Missing, Risking Injury; Instrument Panel May Go Blank, Hiding Speed and Warnings. Recall repairs are normally free at an authorized dealer.
What are the most common problems with the 2020 Mercedes-Benz Sprinter 2500?
Based on 80 owner complaints filed with NHTSA, the most-reported problem areas are Electrical System (21), Forward Collision Avoidance (20), Power Train (18).
How do I check if a recall on my 2020 Mercedes-Benz Sprinter 2500 has been fixed?
Enter your 17-character VIN in our VIN recall check. It shows open recalls that have not been repaired on your specific vehicle. Recall repairs are normally free at an authorized dealer.