CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The software in the communication module of certain Mercedes-Benz Metris and Sprinter vans may fail to send the correct vehicle location through the automatic emergency call system (eCall) after a crash.
If the location is wrong, emergency responders may be sent to the wrong place, which could delay help and increase the risk of injury after a crash.
Dealers will update the communication module software for the automatic emergency call system free of charge. Owners will be notified by mail, or you can contact Daimler Vans USA customer service at 1-877-762-8267 (recall number VSXHERMPOS). You can also check your vehicle identification number (VIN) for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz Metris | 20162017201820192020 |
|---|---|
| Mercedes-Benz Sprinter 1500 | 20192020 |
| Mercedes-Benz Sprinter 2500 | 20192020 |
| Mercedes-Benz Sprinter 3500 | 20192020 |
| Mercedes-Benz Sprinter 4500 | 20192020 |