CarRecallWatchThe 2021 Mercedes-Benz Sprinter 2500 has 18 safety recalls on file with NHTSA.
Owners have filed 45 complaints with NHTSA, including 2 crashes, 1 injury.
The most-reported problem area is Forward Collision Avoidance (16 reports).
2021 Mercedes-Benz Sprinter 2500 recalls
Dash Lights Too Bright, Harder to Read While Driving
The instrument cluster display on certain Mercedes-Benz Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Missing Frame Fasteners Can Reduce Stability and Crash Safety
Some 2019 Sprinter vans may be missing reinforcement fasteners on the longitudinal frame members.
Partition Wall Bolts May Be Missing, Risking Injury
Some Sprinter vans may be missing bolts that secure the partition wall.
Windows and cargo rails may detach in a crash
This recall covers certain 2021 Sprinter vans, which may have a topcoat paint formula that prevents the windows and interior cargo lashing rails from bonding properly to the vehicle body.
Fuel Pump May Shut Off, Causing Loss of Drive Power
The fuel pump in these vans may shut down while driving, which can cause a loss of drive power.
Instrument Panel May Go Blank, Hiding Speed and Warnings
The instrument cluster in certain Sprinter vans may fail to display any information when the vehicle is started.
Parking Pawl May Fail, Allowing Vehicle Rollaway
The parking pawl inside the automatic transmission has a guide bushing that can wear out over time.
Wiring may cause electrical surge and fire risk
The generator wiring harness on certain vehicles may be incorrectly connected to the electric power steering.
Emergency call system may fail to connect in crash
Certain 2019 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles have a software error in the communication module's SIM card.
Rearview Camera May Not Display Image, Raising Crash Risk
The rearview camera display in certain Sprinter vans may not show the rear view because of a software error.
Front Torsion Bar Can Fail, Causing Loss of Stability
A shim on the front torsion bar was installed incorrectly during assembly.
Incorrect load label may lead to overloading and crash risk
The tire and loading information label on certain 2021 vans may list the wrong gross vehicle weight rating (GVWR).
Brake hose may rub on fender liner and leak fluid
The front axle fender liner on certain 2021 Sprinter vans can sit too close to the brake hose.
Rear Step Can Detach, Creating a Road Hazard
Certain 2021 Mercedes-Benz Sprinter vans have spring-loaded rear step bolt fasteners that were not properly tightened.
Wiring Can Chafe and Cause a Short, Raising Fire Risk
A cable duct in the battery case may drop out of place because its engagement hooks are not latched.
Seat Belts May Fail to Secure Child Seats in a Crash
Certain 2021 Mercedes-Benz and Freightliner Sprinter, Metris, and Sprinter vans have seat belt automatic locking retractors that may deactivate early.
Seat Wiring Can Be Damaged, Affecting Side Airbag Deployment
Wiring harnesses for the front swivel seats may have been routed incorrectly.
Rearview camera may show a black screen, raising crash risk
Certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names have multimedia system software that can leave the display black or cause it to reboot after startup.
Most common 2021 Mercedes-Benz Sprinter 2500 problems
Problem areas named in the 45 complaints owners filed with NHTSA.
| Problem area | Reports |
|---|---|
| Forward Collision Avoidance | 16 |
| Electrical System | 9 |
| Service Brakes | 7 |
| Lane Departure | 7 |
| Unknown Or Other | 6 |
| Engine | 5 |
| Power Train | 5 |
| Structure | 4 |
| Seats | 3 |
| Fuel/Propulsion System | 3 |
What owners report
2020 Mercedes-Benz Sprinter. When the right turn signal is activated and the steering wheel is turned right, the windshield wipers activate unexpectedly. Diagnostic codes B230015 and B230615 are stored, indicating windshield wiper switch and wipe/wash malfunction. Concern appears related to the steering column multifunction switch/module. This affects driver visibility and steering-column control functions during turning/signaling.
I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.
Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when it wasnt my fault the car took control and I couldn't halo what happended - they arrested me thinking i was drunk (dont drink) it was a nighmare help!!!! I have court 4/29 - this is very time senansative!
Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures identify and correct the conditions that caused the damage. Completed Recall and TSB Work Approved by Entegra and Jayco · 22-075 (TSB) A/C Electrical Connection Instructions, September 2022. Replaces WAGO connectors. · 22-076 (TSB) Firefly Terminator G4 Tap Connector, September 2022. Corrects communication errors within the lithium battery network. · 23-101 (TSB) Front
Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely.
2021 Mercedes-Benz Sprinter 2500 questions
Does the 2021 Mercedes-Benz Sprinter 2500 have any recalls?
Yes. NHTSA lists 18 safety recalls for the 2021 Mercedes-Benz Sprinter 2500: Dash Lights Too Bright, Harder to Read While Driving; Missing Frame Fasteners Can Reduce Stability and Crash Safety; Partition Wall Bolts May Be Missing, Risking Injury; Windows and cargo rails may detach in a crash; Fuel Pump May Shut Off, Causing Loss of Drive Power. Recall repairs are normally free at an authorized dealer.
What are the most common problems with the 2021 Mercedes-Benz Sprinter 2500?
Based on 45 owner complaints filed with NHTSA, the most-reported problem areas are Forward Collision Avoidance (16), Electrical System (9), Service Brakes (7).
How do I check if a recall on my 2021 Mercedes-Benz Sprinter 2500 has been fixed?
Enter your 17-character VIN in our VIN recall check. It shows open recalls that have not been repaired on your specific vehicle. Recall repairs are normally free at an authorized dealer.