CarRecallWatch- Component
- STRUCTURE
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.
- Risk
- Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.
- Remedy
- Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain 2021 Mercedes-Benz Sprinter vans have spring-loaded rear step bolt fasteners that were not properly tightened. Over time, the loose fasteners may allow the rear step to separate from the vehicle.
A detached rear step can fall onto the road, creating a hazard for other drivers and increasing the risk of a crash. If you own a 2021 Sprinter, check whether your vehicle is covered by this recall and do not ignore the issue.
The repair is free. Authorized Mercedes-Benz dealers will tighten the bolt fasteners and replace the console and attaching hardware at no cost to you. Owners were mailed notification letters on February 11, 2022. You can also contact Daimler Vans USA customer service at 1-877-762-8267, referencing recall number VS3HECKTRI, or check your VIN for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz Sprinter 1500 | 2021 |
|---|---|
| Mercedes-Benz Sprinter 2500 | 2021 |
| Mercedes-Benz Sprinter 3500 | 2021 |
| Mercedes-Benz Sprinter 4500 | 2021 |