CarRecallWatchThe 2021 Mercedes-Benz Sprinter 1500 has 17 safety recalls on file with NHTSA.
Owners have filed 9 complaints with NHTSA, including 1 crash.
The most-reported problem area is Forward Collision Avoidance (4 reports).
2021 Mercedes-Benz Sprinter 1500 recalls
Dash Lights Too Bright, Harder to Read While Driving
The instrument cluster display on certain Mercedes-Benz Sprinter vans may not be adjustable and can appear too bright in some lighting conditions.
Missing Frame Fasteners Can Reduce Stability and Crash Safety
Some 2019 Sprinter vans may be missing reinforcement fasteners on the longitudinal frame members.
Partition Wall Bolts May Be Missing, Risking Injury
Some Sprinter vans may be missing bolts that secure the partition wall.
Windows and cargo rails may detach in a crash
This recall covers certain 2021 Sprinter vans, which may have a topcoat paint formula that prevents the windows and interior cargo lashing rails from bonding properly to the vehicle body.
Fuel Pump May Shut Off, Causing Loss of Drive Power
The fuel pump in these vans may shut down while driving, which can cause a loss of drive power.
Instrument Panel May Go Blank, Hiding Speed and Warnings
The instrument cluster in certain Sprinter vans may fail to display any information when the vehicle is started.
Parking Pawl May Fail, Allowing Vehicle Rollaway
The parking pawl inside the automatic transmission has a guide bushing that can wear out over time.
Emergency call system may fail to connect in crash
Certain 2019 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles have a software error in the communication module's SIM card.
Rearview Camera May Not Display Image, Raising Crash Risk
The rearview camera display in certain Sprinter vans may not show the rear view because of a software error.
Front Torsion Bar Can Fail, Causing Loss of Stability
A shim on the front torsion bar was installed incorrectly during assembly.
Incorrect load label may lead to overloading and crash risk
The tire and loading information label on certain 2021 vans may list the wrong gross vehicle weight rating (GVWR).
Brake hose may rub on fender liner and leak fluid
The front axle fender liner on certain 2021 Sprinter vans can sit too close to the brake hose.
Rear Step Can Detach, Creating a Road Hazard
Certain 2021 Mercedes-Benz Sprinter vans have spring-loaded rear step bolt fasteners that were not properly tightened.
Wiring Can Chafe and Cause a Short, Raising Fire Risk
A cable duct in the battery case may drop out of place because its engagement hooks are not latched.
Seat Belts May Fail to Secure Child Seats in a Crash
Certain 2021 Mercedes-Benz and Freightliner Sprinter, Metris, and Sprinter vans have seat belt automatic locking retractors that may deactivate early.
Seat Wiring Can Be Damaged, Affecting Side Airbag Deployment
Wiring harnesses for the front swivel seats may have been routed incorrectly.
Rearview camera may show a black screen, raising crash risk
Certain 2019 Sprinter vans sold under the Mercedes-Benz and Freightliner names have multimedia system software that can leave the display black or cause it to reboot after startup.
Most common 2021 Mercedes-Benz Sprinter 1500 problems
Problem areas named in the 9 complaints owners filed with NHTSA.
| Problem area | Reports |
|---|---|
| Forward Collision Avoidance | 4 |
| Power Train | 2 |
| Service Brakes | 2 |
| Unknown Or Other | 2 |
| Vehicle Speed Control | 2 |
| Engine | 1 |
What owners report
The Distronic Cruise Control stops working and then will start working again several times on long trips. After research it appears if the radar doesn't detect anything in front of your vehicle for an hour it thinks it is inoperable and and shuts the Distronic Cruise Control off and it cannot be reengaged. If it detect a vehicles in front of you for four minutes or more it will reset the radar and your Distronic Cruise Control can be turned on again. This is dangerous as it requires you to follow closely behind another vehicle for at least four minutes to reset. Out west where I live there are a lot of road stretches' where you will have little to no traffic for over an hour. Mercedes
Vehicle is unable to move apparently because of a design flaw that allows water to travel down cables into the EIS as described here [XXX] and here [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
On long trips (when you need cruise control the most) the adaptive cruise control will (seemingly at random) stop working with a warning about the active distance assist and active brake assist. It has happened in all situations from heavy traffic to long distances of no other cars on the road. It stays non-functional for anywhere from a few minutes to several days. It has happened many times. The dealers are clueless. Saying nonsense like "I'm not aware of this problem." even though the Internet is filled with reports of the exact issue.
Fuel pump recall July 5. No resolution. Vehicle deemed unsafe per recall. Please advise. Have contacted Mercedes Benz and also local dealer. No resolution at this time. What are the next steps?
This recall has been outstanding since July. It is now 2 months later and there is no remedy or repair noted for this safety concern. What are the next steps for resolution of this situation?
2021 Mercedes-Benz Sprinter 1500 questions
Does the 2021 Mercedes-Benz Sprinter 1500 have any recalls?
Yes. NHTSA lists 17 safety recalls for the 2021 Mercedes-Benz Sprinter 1500: Dash Lights Too Bright, Harder to Read While Driving; Missing Frame Fasteners Can Reduce Stability and Crash Safety; Partition Wall Bolts May Be Missing, Risking Injury; Windows and cargo rails may detach in a crash; Fuel Pump May Shut Off, Causing Loss of Drive Power. Recall repairs are normally free at an authorized dealer.
What are the most common problems with the 2021 Mercedes-Benz Sprinter 1500?
Based on 9 owner complaints filed with NHTSA, the most-reported problem areas are Forward Collision Avoidance (4), Power Train (2), Service Brakes (2).
How do I check if a recall on my 2021 Mercedes-Benz Sprinter 1500 has been fixed?
Enter your 17-character VIN in our VIN recall check. It shows open recalls that have not been repaired on your specific vehicle. Recall repairs are normally free at an authorized dealer.