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Mercedes-Benz Sprinter 2500 Recall 23V444: Fuel Pump May Shut Off, Causing Loss of Drive Power

NHTSA campaign 23V444, reported June 26, 2023, 20,500 vehicles potentially affected.

What this recall means for you

The fuel pump in these vans may shut down while driving, which can cause a loss of drive power.

A sudden loss of drive power can increase the risk of a crash. Owners should take this seriously and arrange the repair promptly.

Authorized dealers will replace the fuel pump free of charge. Owners who received the notification letter mailed November 1, 2023 can contact Daimler Vans USA customer service at 1-877-762-8267, referencing recall number 4790205. You can also check your VIN for open recalls on the NHTSA website.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 23V444Daimler Vans USA, LLC
Component
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Freightliner Sprinter 15002021
Freightliner Sprinter 25002021
Mercedes-Benz Metris202120222023
Mercedes-Benz Sprinter 150020212022
Mercedes-Benz Sprinter 250020212022