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Mercedes-Benz Sprinter 2500 Recall 19V716: Door May Be Hard to Open After a Front Crash

NHTSA campaign 19V716, reported October 8, 2019, 153 vehicles potentially affected.

What this recall means for you

On certain 2019 Mercedes-Benz and Freightliner Sprinter vans, a part called the abutting wedge, which is attached to the door jamb to make the door easier to open after a severe frontal impact, may have been installed incorrectly.

If a vehicle with an incorrectly installed abutting wedge is involved in a severe frontal crash, more force may be needed to open the doors, which increases the risk of injury because occupants may have difficulty getting out quickly.

The repair is free. Dealers will inspect the abutting wedge installation on the driver and front passenger sides and correct it if necessary. Contact Daimler Vans USA customer service at 1-877-762-8267, referencing recall number VS3KEIL, and check your VIN for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 19V716Daimler Vans USA, LLC
Component
STRUCTURE:BODY:DOOR
Problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.
Risk
If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.
Remedy
DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KEIL.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Freightliner Sprinter 15002019
Freightliner Sprinter 25002019
Freightliner Sprinter 35002019
Freightliner Sprinter 45002019
Mercedes-Benz Sprinter 15002019
Mercedes-Benz Sprinter 25002019
Mercedes-Benz Sprinter 35002019
Mercedes-Benz Sprinter 45002019