CarRecallWatch- Component
- COMMUNICATION
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
- Risk
- An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
- Remedy
- MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
A software fault in the emergency call system (eCall) can cause the date and time recorded for the system to differ from the actual date and time. As a result, the vehicle location relayed to emergency responders may be inaccurate.
An inaccurate vehicle location may delay emergency responders from reaching you after a crash, which increases the risk of injury.
Mercedes-Benz will notify owners. The fix is a free Over the Air (OTA) software update that can be pushed remotely, and authorized dealers will check that the update succeeded or update the communication module software as needed, at no cost to you. You can also contact Mercedes-Benz USA customer service at 1-800-367-6372 and reference recall number 2019120008. Check your VIN for open recalls to confirm whether your vehicle is affected.
Check whether this recall is open on your vehicle