CarRecallWatch- Component
- COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
- Risk
- Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
- Remedy
- MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Certain 2016-2017 Mercedes-Benz vehicles have a software problem in the communication module that runs the automatic crash notification (eCall) system. In a crash, the software may fail to send the correct vehicle location to emergency services.
If the location is wrong, emergency responders may be dispatched to the wrong place, which could delay help and increase the risk of injury after a crash.
The communication module software will be updated free of charge, either by an authorized dealer or through an over-the-air update. Owners can contact Mercedes-Benz USA customer service at 1-877-762-8267 (recall number 2021020025). You can also check your VIN for open recalls on the NHTSA website.
Check whether this recall is open on your vehicle