CarRecallWatch- Component
- EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Problem
- Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- Risk
- Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
- Remedy
- Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Some Ford Expedition, Lincoln Navigator, and F-Super Duty SuperCab trucks were built without owner's manual instructions for adjusting or removing certain head restraints, including those for the center seating positions. Without these instructions, the head restraints may be set incorrectly, which could increase the risk of injury in a crash. The vehicles also do not meet Federal Motor Vehicle Safety Standard 202 for head restraints.
Ford will mail free owner's manual addendums that explain how to adjust and remove the head restraints for the center seating positions. Owner notification letters were mailed July 21, 2023. If you do not receive one, or have questions, contact Ford customer service at 1-866-436-7332 and reference recall 23C20.
Check your vehicle's VIN for open recalls at NHTSA.gov or through a Ford dealer, and review the head restraint instructions once you receive the addendum.
Check whether this recall is open on your vehicle