CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 CLA-Class, GLE/GLS-Class, A-Class, E-Class, E-Class Coupe and Convertible, GLA/GLB-Class, GLC-Class, CLS-Class, and AMG GT-Class 4-door Coupe vehicles. Please refer to MBUSA's recall report for specific vehicle model details. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
- Risk
- A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
- Remedy
- The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed beginning June 28, 2021. Owners may contact MBUSA customer service at 1-800-367-6373. MBUSA's number for this recall is 2021050012.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The multimedia system software in these vehicles can cause the infotainment display to stay black or reboot after startup. When this happens, the rearview camera image may not appear properly, so the driver has a reduced view behind the vehicle.
A backup camera that shows a blank image lowers the driver's rear visibility, which increases the risk of a crash or injury, particularly when reversing. The vehicles fail to meet Federal Motor Vehicle Safety Standard 111 for rear visibility.
The multimedia system software will be updated free of charge, either by a dealer or through an over-the-air update. Owners can contact Mercedes-Benz USA customer service at 1-800-367-6373, and should check their VIN for any open recalls.
Check whether this recall is open on your vehicle