CarRecallWatch- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Problem
- Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Control and Displays."
- Risk
- If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.
- Remedy
- MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Certain Mercedes-Benz vehicles from model years 2020 and 2021 may have an instrument cluster software issue. If the hazard lights are turned on while the ignition is off, the software can turn off the illumination of some interior switches, including those on the switch bar, overhead control unit, and steering wheel. The vehicles do not meet Federal Motor Vehicle Safety Standard 101, which covers controls and displays.
Without that lighting, the switches can be harder to locate and operate, which increases the risk of a crash.
Mercedes-Benz USA will notify owners, and authorized dealers will update the instrument cluster software at no cost to you. Owners can contact Mercedes-Benz USA customer service at 1-800-367-6372, and you can check your vehicle's VIN for open recalls.
Check whether this recall is open on your vehicle