CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Problem
- Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Some vehicles may have radio software that can prevent the rearview camera image from appearing on the display. Without the camera image, the driver has reduced visibility behind the vehicle, which increases the risk of a crash. The affected vehicles do not meet Federal Motor Vehicle Safety Standard 111, which covers rear visibility.
The remedy is a free software update to the radio. Dealers will perform the update, or it will be delivered over the air (OTA) without a dealer visit. Owner notification letters were mailed beginning July 9, 2024.
If you own an affected vehicle, check your VIN for open recalls and contact FCA US, LLC customer service at 1-800-853-1403 for more information. The repair is free at an authorized dealer.
Check whether this recall is open on your vehicle