CarRecallWatch- Component
- VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020-2021 GLE350, GLE450, GLS450, GLS580, 2021 AMG GLE53, AMG GLE63, Maybach GLS600, AMG GLS63, and 2020 GLE580 vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain into the passenger compartment.
- Risk
- Water intrusion into the foot wells may cause corrosion and/or short circuits to electrical components, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled and the doors may not unlock, increasing the risk of injury. Also, the engine may not start or may enter a limp-home mode, increasing the risk of a crash.
- Remedy
- Dealers will inspect and reinstall the air conditioner drain hoses, as necessary, free of charge. Owner notification letters were mailed April 28, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of recall numbers 21V-288 and 19V-587. MBUSA's numbers for this recall are 2023030014 and 15.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Air conditioner drain hoses on these vehicles may have been installed incorrectly, allowing water to drain into the passenger compartment instead of outside the vehicle. Water collecting in the foot wells can cause corrosion and short circuits in electrical components, which increases the risk of a fire. The same water intrusion can disable the emergency call (eCall) feature and prevent the doors from unlocking, raising the risk of injury. In some cases the engine may fail to start or enter a limp-home mode, which increases the risk of a crash.
If you own one of the affected 2020-2021 Mercedes-Benz GLE, GLS, or AMG GLE/GLS models, the repair is free. An authorized Mercedes-Benz dealer will inspect the air conditioner drain hoses and reinstall them as necessary. Owner notification letters were mailed April 28, 2023. You can also contact Mercedes-Benz USA customer service at 1-800-367-6372, and you can check your VIN for open recalls.
Check whether this recall is open on your vehicle