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Ford Escape Recall 24V330: Transmission May Shift to Neutral, Causing Loss of Power

NHTSA campaign 24V330, reported May 10, 2024, 9,312 vehicles potentially affected.

What this recall means for you

The hybrid powertrain control module software in certain vehicles may cause the transmission to unexpectedly shift into neutral. When this happens, the vehicle loses drive power, which increases the risk of a crash.

Dealers will update the hybrid powertrain control module software at no cost to you. Owner notification letters were mailed May 22, 2024. If you have questions, you can contact Ford customer service at 1-866-436-7332.

You can also check whether your vehicle has any open recalls by entering its VIN on the NHTSA recall lookup or on the manufacturer's site, and schedule the free repair at an authorized dealer.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V330Ford Motor Company
Component
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Problem
Ford Motor Company (Ford) is recalling certain 2022-2024 Maverick, 2020-2022 Escape, and 2021-2022 Lincoln Corsair vehicles. The Hybrid Powertrain Control Module (HPCM) software may cause the vehicle to shift into neutral unexpectedly, causing a loss of drive power.
Risk
A loss of drive power increases the risk of a crash.
Remedy
Dealers will update the HPCM software, free of charge. Owner notification letters were mailed May 22, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S33.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Ford Escape202020212022
Ford Maverick202220232024
Lincoln Corsair20212022