CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
- Risk
- A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain Mercedes-Benz Metris vans from model years 2015 through 2018 may have a defective memory chip in the rearview camera. The chip can cause the display image to freeze, so the screen no longer shows what is currently behind the vehicle.
A frozen rearview image is dangerous because it does not reflect the live view behind the van. A driver relying on that screen while backing up may not see a person, child, object or another vehicle, which increases the risk of a crash.
If you own one of these vehicles, contact an authorized Mercedes-Benz dealer to have the rearview camera replaced free of charge. You can also call Daimler Vans USA customer service at 1-877-762-8267 and reference recall number VS2RU54KAM. Owner notification letters were mailed February 10, 2023. Check your vehicle identification number (VIN) for open recalls to confirm whether your van is affected.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz Metris | 2015201620172018 |
|---|