RAM Promaster Recall 25V552: Rearview camera may fail to show image, raising crash risk

What this recall means for you

Certain 2019-2021 RAM ProMaster and 2019-2020 Dodge Journey vehicles may have cracks in the microprocessor of the rearview camera system. When this happens, the image on the display may not show properly, reducing the driver's view behind the vehicle and increasing the risk of a crash. The affected vehicles also do not meet the requirements of Federal Motor Vehicle Safety Standard 111 for rear visibility.

Authorized dealers will replace the rearview camera free of charge. Interim notification letters about the safety risk were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, which is anticipated in July 2026. You can contact Chrysler customer service at 800-853-1403, using recall number 59C.

In the meantime, check your vehicle's VIN for open recalls and do not rely solely on the rearview camera when backing up; check over your shoulder and use your mirrors.