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Mercedes-Benz E 350 Recall 24V688: Software Fault Can Disable Automatic Braking Safety Feature

NHTSA campaign 24V688, reported September 13, 2024, 2,025 vehicles potentially affected.

What this recall means for you

A software error in the MBUX multimedia system can deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in some driving situations. If the automatic braking does not work as intended, the risk of a crash increases.

Dealers will update the MBUX multimedia system software and the parking control unit settings at no charge. Owner notification letters were mailed starting November 1, 2024, and this is a phased recall, with additional letters scheduled for November 12, 2024, and January 14, 2025.

If you own one of the affected 2024 Mercedes-Benz models, contact an authorized dealer to schedule the free repair, or call Mercedes-Benz USA customer service at 1-800-367-6372. You can also check your VIN for open recalls to confirm whether your vehicle is included.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V688Mercedes-Benz USA, LLC
Component
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
Problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 CLE 300 Convertible, CLE 300 Coupe, CLE 450 Convertible, CLE 450 Coupe, E 350, E 450 Station Wagon, E 450, and AMG CLE 53 Coupe vehicles. A software error in the MBUX multimedia system may deactivate certain vehicle systems, including the cross-traffic alert that applies the brakes automatically in certain driving situations.
Risk
An automatic emergency braking system that does not function as intended can increase the risk of a crash.
Remedy
Dealers will update the MBUX multimedia system software and parking control unit settings, free of charge. Owner notification letters were mailed November 1, 2024. This is a phased recall, phase 1 owner letters will be mailed November 12, 2024, November 1, 2024, and January 14, 2025. Owners may contact MBUSA customer service at 1-800-367-6372.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Mercedes-Benz AMG CLE532024
Mercedes-Benz CLE 3002024
Mercedes-Benz CLE 4502024
Mercedes-Benz E 3502024
Mercedes-Benz E 4502024