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Chrysler Pacifica Plug-IN Hybrid Recall 24V538: Battery Can Cause Fire When Parked; Do Not Charge

NHTSA campaign 24V538, reported July 18, 2024, 3,606 vehicles potentially affected.

What this recall means for you

Certain 2019-2021 Chrysler Pacifica Plug-In Hybrid vehicles have a battery pack that may cause a fire while the vehicle is parked, even with the ignition turned off. A vehicle fire increases the risk of injury.

Until your vehicle is repaired, do not charge it. Park it outside and away from structures. Dealers will update the high voltage battery pack control module software and will inspect and, if necessary, replace the battery pack assembly. All repairs are free of charge at an authorized dealer. This recall expands NHTSA recall 22V-077. Owner notification letters were mailed March 6, 2025. Check your VIN for open recalls, and contact FCA US LLC customer service at 1-800-853-1403 (recall number 72B) with any questions.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V538Chrysler (FCA US, LLC)
Component
HYBRID PROPULSION SYSTEM
Problem
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Chrysler Pacifica Plug-IN Hybrid201920202021