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Chrysler Pacifica Plug-IN Hybrid Recall 24V536: Battery Pack May Cause Fire Even When Parked

NHTSA campaign 24V536, reported July 18, 2024, 15,910 vehicles potentially affected.

What this recall means for you

Certain 2017-2018 Pacifica Plug-In Hybrid vehicles that received a software update under an earlier recall may have a battery pack that can catch fire while the vehicle is parked, even with the ignition off. A vehicle fire increases the risk of injury.

Until the vehicle is repaired, do not charge it. Park it outside and away from structures. Dealers will update the high voltage battery pack control module software and will inspect and, if necessary, replace the battery pack assembly. All repairs are free of charge. Vehicles previously repaired under the earlier recall will need this new remedy as well.

Owners who received interim notice letters mailed August 1, 2024, or owner notification letters mailed December 12, 2024, should contact FCA US LLC customer service at 1-800-853-1403 (recall number 73B). You can also check your VIN for open recalls and schedule a free repair at an authorized dealer.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V536Chrysler (FCA US, LLC)
Component
HYBRID PROPULSION SYSTEM
Problem
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk
A vehicle fire increases the risk of injury.
Remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Chrysler Pacifica Plug-IN Hybrid20172018