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Lexus NX Recall 24V482: Front Head Restraints May Detach in Crash

NHTSA campaign 24V482, reported June 27, 2024, 11,418 vehicles potentially affected.

What this recall means for you

Certain Lexus RX and NX vehicles may have front seat head restraints that can be pulled out without pressing the lock release button. Because the restraints do not meet federal head restraint safety requirements, a head restraint that has been removed and not put back in place can leave the driver or front passenger with less protection.

If a head restraint is missing or not properly installed, the risk of injury increases during a rear-end crash. Owners should keep this in mind and make sure both front head restraints are fully locked in place.

The repair is free. Dealers will replace the driver and front passenger head restraint assemblies at no cost. Owner letters were mailed February 14, 2025. You can also contact Toyota customer service at 1-800-331-4331, using recall numbers 24LB06 and 24LA06. Check your vehicle identification number (VIN) for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V482Toyota Motor Engineering & Manufacturing
Component
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Problem
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk
A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Remedy
Dealers will replace the driver and front passenger seat head rest assemblies, free of charge. Owner letters were mailed February 14, 2025. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24LB06 and 24LA06.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Lexus NX20242025
Lexus NX Hybrid20242025
Lexus RX2024
Lexus RX Hybrid2024