CarRecallWatch- Component
- VISIBILITY:SUN/MOON ROOF ASSEMBLY
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2020 GLS580 vehicles. Due to a software error, the sunroof may close unexpectedly when the "car wash mode" is activated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-operated Window Systems."
- Risk
- A sunroof that closes unexpectedly can increase the risk of injury.
- Remedy
- Dealers will update the sunroof control unit software, free of charge. Owner notification letters were mailed December 15, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023110007.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Some 2020 GLS 580 vehicles have a software error that can cause the sunroof to close unexpectedly when "car wash mode" is activated. The sunroof therefore does not meet the requirements of Federal Motor Vehicle Safety Standard 118 for power-operated window systems.
An unexpectedly closing sunroof can increase the risk of injury. Owners should avoid activating car wash mode until the vehicle has been repaired.
The remedy is free: an authorized Mercedes-Benz dealer will update the sunroof control unit software at no charge. Owner notification letters were mailed December 15, 2023. You can contact Mercedes-Benz USA customer service at 1-800-367-6372 (recall number 2023110007), and you can check your VIN for any open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz GLS 580 4MATIC | 2020 |
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