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Ford Mustang Mach E Recall 23V687: Battery Contactors May Overheat, Causing Power Loss

NHTSA campaign 23V687, reported October 13, 2023, 34,762 vehicles potentially affected.

What this recall means for you

Certain extended-range battery vehicles may have high voltage battery main contactors that can overheat. An overheated contactor can cause a loss of drive power, which raises the risk of a crash.

To fix the problem, an authorized dealer will replace the high voltage battery junction box at no cost to you. Owners were notified by mail starting December 29, 2023. If you have questions, you can contact Ford customer service at 1-866-436-7332. Vehicles that were previously repaired under recall 22V-412 will also need the new remedy completed.

You can check your vehicle identification number (VIN) for open recalls to see whether this repair applies to your car.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 23V687Ford Motor Company
Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM)
Problem
Ford Motor Company (Ford) is recalling certain 2021-2022 Mustang Mach-E vehicles equipped with an extended range battery. The high voltage battery main contactors may overheat.
Risk
An overheated high voltage battery contactor can result in a loss of drive power, increasing the risk of a crash.
Remedy
Dealers will replace the high voltage battery junction box, free of charge. Owner notification letters were mailed December 29, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S56. Vehicles included in this recall that were previously repaired under recall 22V-412 will need to have the new remedy completed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Ford Mustang Mach E20212022