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Mazda CX-90 Recall 23V553: Pedestrian warning sound may point the wrong way

NHTSA campaign 23V553, reported August 4, 2023, 17,600 vehicles potentially affected.

What this recall means for you

Some 2024 vehicles have software missing from the amplifier for the Approaching Vehicle Audible System, which produces the external sound that warns pedestrians of an approaching vehicle. Because the sounds may be inaccurate, they can confuse pedestrians about which direction a vehicle is coming from. The vehicles also do not meet the minimum sound requirements of Federal Motor Vehicle Safety Standard 141 for hybrid and electric vehicles.

Inaccurate warning sounds increase the risk of a crash or injury to pedestrians. If you own a 2024 model year vehicle, check whether it is included in this recall by entering your VIN at NHTSA's recall lookup site. Owner notification letters were mailed on September 18, 2023.

The repair is free. Authorized dealers will update the AVAS amplifier software at no charge. You can also contact Mazda customer service at 1-800-222-5500, Option 6, and reference recall number 6123H.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 23V553Mazda North American Operations
Component
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT; FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Problem
Mazda North American Operations (Mazda) is recalling certain 2024 CX-90 vehicles. Software in the Approaching Vehicle Audible System (AVAS) Information Sound Box (ISB) amplifier may be missing, which can cause inaccurate, external pedestrian warning sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."
Risk
Inaccurate external warning sounds may confuse pedestrians about the direction of an approaching vehicle, increasing the risk of a crash or injury.
Remedy
Dealers will update the AVAS ISB amplifier software, free of charge. Owner notification letters were mailed September 18, 2023. Owners may contact Mazda customer service at 1-800-222-5500 Option 6. Mazda's number for this recall is 6123H.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Mazda CX-902024