- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Problem
- Ford Motor Company (Ford) is recalling certain 2023 Escape, Super Duty F-250, Super Duty F-350, Super Duty F-450, and Super Duty F-550 vehicles equipped with a digital instrument panel cluster. The module may have been improperly soldered, preventing the instrument panel from illuminating. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
- Risk
- An inoperable instrument panel cannot show critical safety information, such as the speedometer or warning lights, which may increase the risk of a crash.
- Remedy
- Dealers will replace the module or instrument panel as necessary, free of charge. Owner notification letters were mailed on November 4, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C25.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
The digital instrument panel cluster in these vehicles may have been improperly soldered, which can keep the instrument panel from lighting up. When the panel is dark, critical safety information such as the speedometer and warning lights is not visible to the driver, which can increase the risk of a crash.
The vehicles fail to meet Federal Motor Vehicle Safety Standard 101, which covers controls and displays. Owner notification letters were mailed on November 4, 2023.
Dealers will replace the instrument panel cluster module or the panel as needed, free of charge. To check whether your vehicle is affected, look up your VIN for open recalls, or contact Ford customer service at 1-866-436-7332 and reference recall 23C25.
Official recall notice
Affected vehicles
| Ford Escape | 2023 |
|---|---|
| Ford F-250 SD | 2023 |
| Ford F-350 SD | 2023 |
| Ford F-450 SD | 2023 |
| Ford F-550 SD | 2023 |