- Component
- HYBRID PROPULSION SYSTEM
- Problem
- Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
- Risk
- A vehicle fire increases the risk of injury.
- Remedy
- Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain 2017-2018 Chrysler Pacifica Plug-In Hybrid vehicles can catch fire while parked, even with the ignition turned off. The fire risk is the result of a defect in the hybrid propulsion system, and a vehicle fire increases the risk of injury.
Until your vehicle has been repaired, do not recharge it. Park it outdoors and away from structures, such as your home, garage, or other buildings. Dealers will update the high voltage battery pack control module (BPCM) software and will inspect and, if necessary, replace the battery pack assembly. All repairs are free of charge at an authorized dealer. This recall is superseded by NHTSA recall 24V-538.
You can check whether your vehicle has any open recalls by entering your VIN on the NHTSA website or the FCA US customer service line at 1-800-853-1403, referencing recall Z11.
Official recall notice
Affected vehicles
| Chrysler Pacifica Plug-IN Hybrid | 20172018 |
|---|