CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Problem
- Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
- Remedy
- Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The rear view camera can malfunction during an ignition cycle, causing a black screen or a frozen infotainment system. When the rear image is black or frozen, the driver cannot see what is behind the vehicle while reversing, which increases the risk of a crash.
Volkswagen will notify owners, and authorized dealers will update the infotainment system software at no cost to you. To schedule the free repair or ask questions, contact Volkswagen customer service at 1-800-893-5298. Volkswagen's recall numbers for this campaign are 91BB and 91BC.
We recommend checking your vehicle identification number (VIN) for open recalls at NHTSA.gov or through your dealer, so you know whether this or any other recall applies to your car.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Volkswagen Arteon | 2021 |
|---|---|
| Volkswagen Atlas | 2021 |
| Volkswagen Atlas Cross Sport | 2021 |
| Volkswagen Golf | 2021 |
| Volkswagen Jetta | 2021 |
| Volkswagen Tiguan | 2021 |