Home / Latest recalls / 20V627

Mercedes-Benz GLE 350 Recall 20V627: Driveshaft May Disconnect, Causing Stalling and Crash Risk

NHTSA campaign 20V627, reported October 9, 2020, 2 vehicles potentially affected.

What this recall means for you

The locking ring connecting the front and rear sections of the driveshaft may not have been installed correctly. If this happens, power transfer between the transfer case and the rear axle differential can be lost, which could cause the vehicle to stall and increases the risk of a crash.

According to the notice, the affected vehicles were still in dealer inventory, so owners were not notified directly. Dealers will replace the driveshaft free of charge. Owners who want more information can contact Mercedes-Benz USA customer service at 1-800-367-6372, referencing recall number 2020100020.

If you own a 2020 Mercedes-Benz GLE 350, check whether your vehicle has any open recalls by entering your VIN on the NHTSA recall lookup site or with an authorized Mercedes-Benz dealer.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 20V627Mercedes-Benz USA, LLC.
Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Problem
Mercedes-Benz USA LLC. (MBUSA) is recalling certain 2020 GLE 350 vehicles. The connection of the locking ring between the front and rear part of the drive shaft might not have been installed correctly, possibly resulting in a loss of power transfer between the transfer case and the rear axle differential.
Risk
If the transfer case disconnects from the rear axle differential the vehicle could stall, increasing the risk of a crash.
Remedy
The affected vehicles are still in dealer inventory, therefore no owners will be notified. Dealers will replace the drive shaft, free of charge. Both vehicles were repaired in December 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020100020.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Mercedes-Benz GLE 3502020