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Mercedes-Benz GLE 350 Recall 19V587: AC Drain Hose Can Leak Water Into Footwells, Risking Fire

NHTSA campaign 19V587, reported August 12, 2019, 18,392 vehicles potentially affected.

What this recall means for you

Some 2020 Mercedes-Benz GLE and GLS models may have had their air conditioner drain hoses installed incorrectly. As a result, water from the air conditioner can drain into the passenger compartment and collect in the driver and passenger footwells.

A significant amount of water in the footwells can cause corrosion and short circuits in nearby electrical components, which increases the risk of fire. The emergency call (eCall) feature may also be disabled, the vehicle may not unlock or start, and the engine may enter limp-home mode while driving. These problems raise the risk of injury or a crash.

Mercedes-Benz USA will notify owners, and authorized dealers will inspect and correct the air conditioner drain hoses as needed, free of charge. Owners can call MBUSA customer service at 1-800-367-6372 and reference recall number 2019080005. You can also check your VIN for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 19V587Mercedes-Benz USA, LLC.
Component
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Problem
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.
Risk
If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.
Remedy
MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Mercedes-Benz GLE 3502020
Mercedes-Benz GLE 4502020
Mercedes-Benz GLS 4502020