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Ford E-450 Recall 19V401: Backup Camera Image May Show Reversed, Risking Crashes

NHTSA campaign 19V401, reported May 29, 2019, 22 vehicles potentially affected.

What this recall means for you

VCI Emergency Vehicle Specialists is recalling certain ambulances built on Ford and Chevrolet chassis that use ASA Electronics Voyager monitors to display the backup camera image. The monitors may unexpectedly revert to their factory default settings, which can cause the camera image to appear reversed.

A reversed image can lead a driver to turn the wrong way to avoid an object behind the vehicle, increasing the risk of a crash.

The remedy is free. VCI Emergency Vehicle Specialists will work with ASA Electronics to notify owners and repair the monitors at no cost. Owners can contact ASA Electronics at 1-800-384-4400, and you can check your VIN for open recalls on the NHTSA website.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 19V401VCI Emergency Vehicle Specialists
Component
EQUIPMENT
Problem
VCI Emergency Vehicle Specialists (VCI) is recalling certain 2017-2018 Ford F-550, 2014 E-350 and E-450, 2015 F-250 and F-450, 2016 E-450, 2017 E-350, F-450 and E-450, 2018 F-350, 2010 E-450, 2005-2006 E-450, 2009 E-450 and Chevrolet C4500-based Type I and Type III ambulances equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The monitors may unexpectedly revert back to the factory default settings which may cause the camera image to be reversed.
Risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy
VCI Emergency Vehicle Specialists will work with ASA to notify the owners, and remedy the displays, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics at 1-800-384-4400.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Affected vehicles

Chevrolet C45002009
Ford E-35020142017
Ford E-450200520062009201020142016
Ford F-45020152017
Ford F-55020172018
Ford Redundant F-2502015
Ford Redundant F-3502018