CarRecallWatch- Component
- STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
- Risk
- Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
- Remedy
- DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Certain 2016-2017 Mercedes-Benz Metris vans, sold or registered in 23 states and Washington DC, have aluminum bolts that attach the power steering gear assist motor to the gear housing. These bolts can corrode and fracture, which may cause a reduction or complete loss of power steering assist.
If power steering assist is lost, steering becomes much harder, especially at lower speeds. That increased steering effort may raise the risk of a crash.
Dealers will replace the aluminum bolts with steel bolts free of charge. Owners will be notified by mail, but you can contact Daimler Vans USA customer service at 1-877-762-8267 (recall number VS2SCHRALU) and check your VIN for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz Metris | 20162017 |
|---|