CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Volvo Car USA LLC (Volvo) is recalling certain 2017-2019 Volvo XC90, S90, V60, V60 Cross Country, V90, XC40, XC60, and V90 Cross Country vehicles. The software installed in the Vehicle Connectivity Module (VCM) may have an error causing the Telematics and Driver Support Systems to function improperly. As a result, the GPS will not provide location information to emergency personnel in the event of an emergency.
- Risk
- If the GPS location is not provided to emergency personnel it can inhibit emergency response in the event of a crash or injury.
- Remedy
- Volvo will notify owners, and dealers will correct the software, free of charge. The recall began December 26, 2018. Owners may contact Volvo customer service at 1-800-458-1552. Volvo's number for this recall is R39917.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
A software error in the Vehicle Connectivity Module (VCM) can cause the telematics and driver support systems to malfunction. As a result, the vehicle's GPS may not send location information to emergency personnel.
This is dangerous because if the location is not provided after a crash or injury, emergency responders may have a harder time finding and reaching you quickly. Delayed response can make a serious situation worse.
Volvo will notify affected owners, and an authorized dealer will update the software at no cost to you. Contact Volvo customer service at 1-800-458-1552 with questions, and check your vehicle identification number (VIN) for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Volvo S90 | 201720182019 |
|---|---|
| Volvo V60 | 201720182019 |
| Volvo V60CC | 201720182019 |
| Volvo V90 | 201720182019 |
| Volvo V90CC | 201720182019 |
| Volvo XC40 | 201720182019 |
| Volvo XC60 | 201720182019 |
| Volvo XC90 | 201720182019 |