CarRecallWatch- Component
- ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.
- Risk
- The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.
- Remedy
- DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
Some vehicles received software updates during servicing that may conflict with certain onboard computers. The conflict can affect the electronic stability control system, the airbag control unit, or the engine management software.
These problems can increase the risk of a crash and the risk of injury if a crash occurs. Owners should not ignore warning lights or unusual vehicle behavior, and should keep this recall in mind when driving.
The update is free. Owners will be notified by Daimler Vans USA, and Mercedes-Benz and Freightliner dealers will update the affected control units at no charge. Owners can contact DVUSA customer service at 1-877-762-8267, and should check their VIN for open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Freightliner Sprinter 2500 | 20132014 |
|---|---|
| Freightliner Sprinter 3500 | 20132014 |
| Mercedes-Benz Metris | 2016 |