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Gillig LOW Floor Recall 25V870: Wheelchair Restraints May Not Lock, Risking Injury

NHTSA campaign 25V870, reported December 16, 2025, 4 vehicles potentially affected.

What this recall means for you

Certain buses have wheelchair restraint retractors that may fail to lock. Because the wheelchair may not be properly secured, it can move during transit, raising the risk of injury to the wheelchair user and others on board.

The manufacturer will replace the affected retractors free of charge, working with the restraint supplier. Owner notification letters were mailed January 16, 2026. If you operate or ride these buses, contact Gillig customer service at 1-800-735-1500 to arrange the free repair, and check your vehicle identification number for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 25V870Gillig, LLC
Component
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Problem
Gillig, LLC (Gillig) is recalling certain 2025 Low Floor transit buses equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Gillig will work with Q'Straint to replace the retractors, free of charge. Owner notification letters were mailed January 16, 2026. Owners may contact Gillig customer service at 1-800-735-1500.

Affected vehicles

Gillig LOW Floor2025