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Gillig LOW Floor Recall 25V868: Emergency Window Latch May Fail in a Crash

NHTSA campaign 25V868, reported December 15, 2025, 6 vehicles potentially affected.

What this recall means for you

Certain 2013 Gillig Low Floor transit buses have an emergency exit window latch that may fail. If that happens, the window can open during a crash. The buses also do not meet federal bus emergency exit and window retention requirements.

A window that opens during a crash may not properly hold passengers inside, which increases the risk of injury.

The repair is free. Gillig will work with Arrow to replace the emergency release bar assembly at no cost to owners. Owner notification letters were mailed January 21, 2026. Owners can contact Gillig customer service at 1-800-735-1500, and you can check your vehicle identification number (VIN) for open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 25V868Gillig, LLC
Component
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Problem
Gillig, LLC (Gillig) is recalling certain 2013 Low Floor transit buses. The emergency exit window latch may fail, allowing the window to open during a crash. As such, these emergency exit windows fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk
A window that opens during a crash may not properly retain passengers, increasing the risk of injury.
Remedy
Gillig will work with Arrow to replace the emergency release bar assembly, free of charge. Owner notification letters were mailed January 21, 2026. Owners may contact Gillig customer service at 1-800-735-1500.

Affected vehicles

Gillig LOW Floor2013