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Infiniti QX80 Recall 25V821: Rearview Camera May Not Display When in Reverse

NHTSA campaign 25V821, reported November 26, 2025, 64,085 vehicles potentially affected.

What this recall means for you

A software error in the infotainment system can cause the rearview camera image to fail to appear when the vehicle is shifted into reverse, particularly after startup. Without that image, the driver has less view of the area behind the vehicle, which increases the risk of a crash. The affected vehicles also do not meet the federal rear visibility safety standard.

The infotainment software will be updated free of charge, either by an authorized dealer or through an over-the-air update. Owners who received a notification letter mailed February 2, 2026 can contact Nissan customer service at 800-647-7261 or Infiniti customer service at 1-800-662-6200, referencing the recall numbers in their letter. You can also check your vehicle identification number (VIN) for open recalls on NHTSA.gov.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 25V821Nissan North America, Inc.
Component
BACK OVER PREVENTION:SOFTWARE
Problem
Nissan North America, Inc. (Nissan) is recalling certain 2025 Murano, 2025-2026 Armada, and Infiniti QX80 vehicles. A software error may occur in the In-Vehicle Infotainment (IVI) system at vehicle startup, resulting in the rearview camera image not displaying when the vehicle is shifted into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk
A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
The IVI system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 2, 2026. Owners may contact Nissan's customer service at 800-647-7261 or Infiniti's customer service at 1-800-662-6200. Nissan's numbers for this recall are R25D6, R25D5, and R25D7. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning December 12, 2025.

Affected vehicles

Infiniti QX8020252026
Nissan Armada20252026
Nissan Murano2025