CarRecallWatch- Component
- COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 Maybach S 580 4MATIC, S 500 4MATIC, and S 580 4MATIC vehicles. The emergency call system may fail to place an automatic or manual call and may not provide the vehicle location as intended.
- Risk
- A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
- Remedy
- Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
What this recall means for you
The emergency call system in certain 2021 luxury sedans may fail to place an automatic or manual call during a crash or emergency, and may not send the vehicle's location to responders as intended. The software in the communication module is the cause of the problem.
Because the system may not connect to emergency services or identify where the vehicle is, help could be delayed after a crash or other emergency. A delay like this can increase the risk of injury to occupants.
Authorized Mercedes-Benz dealers will update the communication module software at no cost to you. Owner notification letters were mailed December 6, 2024. You can contact Mercedes-Benz USA customer service at 1-800-367-6372, referencing recall number 2024110002, and check your vehicle identification number (VIN) for any open recalls.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Mercedes-Benz S 500 | 2021 |
|---|---|
| Mercedes-Benz S 580 | 2021 |
| Mercedes-Maybach S 580 | 2021 |