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Orange EV E-Triever Recall 24V800: Manuals wrongly say cab e-stop cuts high voltage; shock risk

NHTSA campaign 24V800, reported October 24, 2024, 1,334 vehicles potentially affected.

What this recall means for you

The owner, emergency response, operator, maintenance and service manuals for certain Orange EV T-Series electric trucks and e-TRIEVER terminal trucks incorrectly state that the emergency stop button in the cab will shut off and lock out the high voltage system. Following these instructions could leave someone believing the high voltage system is de-energized when it is not.

This error creates a risk of electric shock, which can cause injury. Anyone relying on the manuals to make the truck safe before working on or near the high voltage system should not assume the cab emergency stop has done so.

Orange EV will provide corrected emergency response, operator and maintenance manuals and add additional warning labels at no cost. Owner notification letters were mailed December 20, 2024. For help, contact Orange EV customer service at 1-866-688-5223, referencing recall 2024-SRC-01, and check your vehicle identification number for any open recalls.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V800Orange EV
Component
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Problem
Orange EV (OEV) is recalling certain 2017-2024 T-Series and 2023-2024 e-TRIEVER terminal trucks. The Emergency Response Guide (ERG), operator, maintenance, and service manuals incorrectly state that the emergency stop button in the vehicle cab will shut off and lock out the high voltage system.
Risk
Incorrect lockout instructions can mislead the operator into thinking the high voltage system is shut down, increasing the risk of injury by electrical shock.
Remedy
OEV will provide corrected ERG, operator, and maintenance manuals and add additional warning labels, free of charge. Owner notification letters were mailed December 20, 2024. Owners may contact OEV customer service at 1-866-688-5223. OEV's number for this recall is 2024-SRC-01.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Affected vehicles

Orange EV E-Triever20232024
Orange EV T-Series Electric Truck20172018201920202021202220232024