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Infiniti QX80 Recall 24V747: Rearview camera may freeze on a blank screen in reverse

NHTSA campaign 24V747, reported October 3, 2024, 5,176 vehicles potentially affected.

What this recall means for you

A software error in the Around View Monitor can cause the rearview camera to freeze and display a blank screen while the vehicle is in reverse. Without a working camera image, the driver has less rear visibility, which raises the risk of a crash.

The fix is a software reprogramming of the Around View Monitor, performed by an authorized dealer at no cost to you. Owner notification letters were mailed December 2, 2024. If you have questions, you can contact INFINITI customer service at 1-800-662-6200.

You can also check your vehicle identification number (VIN) for any open recalls. If the recall applies to your vehicle, schedule a visit with an authorized dealer as soon as possible.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V747Nissan North America, Inc.
Component
BACK OVER PREVENTION:SOFTWARE
Problem
Nissan North America, Inc. (Nissan) is recalling certain 2025 INFINITI QX80 vehicles equipped with an Around View Monitor (AVM). A software error may cause the rearview camera to freeze and display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Risk
The loss of the rearview camera image while in reverse can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
Dealers will reprogram the AVM software, free of charge. Owner notification letters were mailed December 2, 2024. Owners may contact INFINITI's customer service at 1-800-662-6200. Nissan's numbers for this recall are R24B5 and R24C2.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Affected vehicles

Infiniti QX802025