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Jeep Grand Cherokee 4XE Recall 24V720: Plug-in Jeep battery can fail and cause a fire

NHTSA campaign 24V720, reported September 27, 2024, 154,032 vehicles potentially affected.

What this recall means for you

The high-voltage traction battery in certain plug-in hybrid Jeep Wrangler 4XE and Grand Cherokee 4XE models may fail internally. This can lead to a vehicle fire, either while the vehicle is parked or while it is being driven, which increases the risk of injury.

Until your vehicle is repaired, park it outside and away from structures, and do not recharge it. Dealers will update the high-voltage battery pack software and replace the battery pack assembly if necessary, free of charge. Vehicles previously repaired under the earlier recall for this issue (23V-787) will need the new remedy. Owners may contact Chrysler customer service at 1-800-853-1403 (Chrysler recall number 95B). Check your VIN for open recalls to confirm whether your vehicle is affected.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V720Chrysler (FCA US, LLC)
Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Problem
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk
A vehicle fire while parked or driving can increase the risk of injury.
Remedy
This recall is replaced by NHTSA recall number 25V741. Vehicles already repaired under this recall will need to have the new remedy completed. Owners are advised to park outside and away from structures, and not to recharge their vehicles until they are repaired. Dealers will update the high voltage battery pack software and replace the battery pack assembly, if necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 11, 2024. Owner notification letters were mailed beginning December 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 95B. Vehicles in this recall that were previously recalled for the same issue under NHTSA Recall 23V-787 will need to have the new remedy performed.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Affected vehicles

Jeep Grand Cherokee 4XE202220232024
Jeep Wrangler 4XE20202021202220232024