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RAM Promaster BEV Recall 24V715: Software Error Can Cut Drive Power, Raising Crash Risk

NHTSA campaign 24V715, reported September 26, 2024, 336 vehicles potentially affected.

What this recall means for you

Some 2024 Ram ProMaster Battery Electric vehicles have incorrect software in the motor control processor module. This fault may cause a loss of drive power while you are driving, which can increase the risk of a crash.

If you own an affected vehicle, a dealer will update the motor control processor module software at no cost to you. Owner notification letters were mailed October 31, 2024. You can also check your VIN for open recalls, and you may contact Chrysler customer service at 1-800-853-1403 about recall 99B.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V715Chrysler (FCA US, LLC)
Component
ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION MOTOR:CONTROLLER:SOFTWARE
Problem
Chrysler (FCA US, LLC) is recalling certain 2024 Ram Promaster Battery Electric (BEV) vehicles. Incorrect software in the motor control processor module (MCPA) may cause a loss of drive power.
Risk
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will update the MCPA software, free of charge. Owner notification letters were mailed October 31, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 99B.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.

Affected vehicles

RAM Promaster BEV2024