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Kawasaki Z7 Hybrid Recall 24V680: Motorcycle may shift into neutral, causing power loss

NHTSA campaign 24V680, reported September 12, 2024, 1,150 vehicles potentially affected.

What this recall means for you

The engine control module software can cause the transmission to shift into neutral when the rider tries to shift from first to second gear. Because the bike suddenly loses drive power, the risk of a crash increases.

Authorized Kawasaki dealers will reprogram the engine control module software at no charge to the owner. Owners were notified by letter mailed November 27, 2024. If you have questions, contact Kawasaki Motors Corp., U.S.A. customer service at 1-866-802-9381 and reference recall MC24-13.

You can also check your vehicle identification number (VIN) for open recalls to confirm whether your motorcycle is affected.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V680Kawasaki Motors Corp., U.S.A.
Component
ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Problem
Kawasaki Motors Corp., U.S.A. (KMC) is recalling certain 2024 Z7 Hybrid ABS and Ninja 7 Hybrid ABS motorcycles. The electronic control unit (ECU) may cause the transmission to shift into neutral when the operator attempts to shift from first to second gear.
Risk
The unintended shift to neutral can cause a loss of drive power, increasing the risk of a crash.
Remedy
Dealers will reprogram the ECM software, free of charge. Owner notification letters were mailed November 27, 2024. Owners may contact KMC customer service at 1-866-802-9381. KMC's number for this recall is MC24-13.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Kawasaki Ninja 7 Hybrid2024
Kawasaki Z7 Hybrid2024