CarRecallWatch- Component
- ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:SOFTWARE
- Problem
- Motiv Power Systems, Inc. (Motiv) is recalling certain 2021-2024 E-450, 2019-2023 F-59, and 2019-2020 F-53 vehicles equipped with a Motiv Gen 5 EPIC powertrain. The vehicle control software could misclassify a loss of isolation between the chassis and high voltage system, shutting down the high voltage (HV) batteries.
- Risk
- The shutdown of the HV batteries can cause a loss of power steering, brake power assist, and drive power, increasing the risk of a crash.
- Remedy
- Motiv will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 5, 2024. Owners may contact Motiv customer service at 1-650-458-4804.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain electric Motiv chassis vehicles have vehicle control software that can misclassify a loss of isolation between the chassis and the high voltage system. When this happens, the high voltage batteries can shut down unexpectedly.
A battery shutdown can cause a loss of power steering, loss of brake power assist, and loss of drive power, which increases the risk of a crash. Owners should check their vehicle's VIN for open recalls and watch for any notice from Motiv Power Systems.
The remedy is a free over-the-air software update that Motiv will deliver to the vehicle. Owner notification letters were mailed September 5, 2024. Owners with questions can contact Motiv customer service at 1-650-458-4804.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Motiv E-450 BEV Chassis | 2021202220232024 |
|---|---|
| Motiv F-53 BEV Chassis | 20192020 |
| Motiv F-59 BEV Chassis | 20192020202120222023 |