CarRecallWatch- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Problem
- Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
- Risk
- A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
- Remedy
- Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
What this recall means for you
Certain vehicles have infotainment head unit software that may prevent the rearview camera image from appearing on the screen. Without the camera image, the driver's view behind the vehicle is reduced, which does not meet federal rear visibility requirements and raises the risk of a crash.
The remedy is a free over-the-air software update for the infotainment head unit, delivered remotely by the manufacturer. Owner notification letters were mailed August 9, 2024. You can also contact Polestar customer service at 1-800-806-2504, referencing recall RP1016.
Check your vehicle identification number (VIN) on the NHTSA recall lookup site to confirm whether your vehicle has an open recall, and keep the update installed once it is available.
Check whether this recall is open on your vehicle
Official recall notice
Affected vehicles
| Polestar Polestar 2 | 2021202220232024 |
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