CarRecallWatch- Component
- ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
- Problem
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2024 EQE 350 4MATIC, EQE 350+, EQE 500 4MATIC, EQS 450 4MATIC, EQS 450+, EQS 580 4MATIC, AMG EQE 53 4MATIC, AMG EQS 53 4MATIC, 2023-2025 EQE SUV 350 4MATIC, EQE SUV 350+, EQE SUV 500 4MATIC, EQS SUV 450 4MATIC, EQS SUV 450+, EQS SUV 580 4MATIC, 2024-2025 EQS SUV 680 4MATIC, and AMG EQE SUV 53 4MATIC vehicles. The battery management system software may cause the high-voltage battery to shut down, which can result in a sudden loss of drive power.
- Risk
- A sudden loss of drive power increases the risk of a crash.
- Remedy
- Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
What this recall means for you
The battery management software in certain electric vehicles may cause the high-voltage battery to shut down unexpectedly. When this happens, the vehicle can suddenly lose drive power, which increases the risk of a crash.
If you own an affected vehicle, dealers will update the battery management system software at no charge. Owner notification letters were mailed July 5, 2024. You can also contact Mercedes-Benz USA customer service at 1-800-367-6372, referencing recall number 2024060002. Check your vehicle identification number (VIN) for open recalls to confirm whether your vehicle is included.
Check whether this recall is open on your vehicle