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Mercedes-Benz Tourrider Premium Recall 24V151: Roof Hatch Handle May Break, Delaying Emergency Exit

NHTSA campaign 24V151, reported February 26, 2024, 111 vehicles potentially affected.

What this recall means for you

This recall covers certain 2022-2024 Tourrider Business and Tourrider Premium coaches. The roof hatch handle can break, which means the emergency roof exit may not open as it should. These vehicles also do not meet federal bus emergency exit requirements (FMVSS 217).

A broken handle could prevent or delay passengers from getting out during an emergency, which raises the risk of injury. If you own or operate one of these vehicles, check whether it is affected by entering your VIN on the NHTSA recall lookup page, and contact Daimler Coaches customer service at 1-416-624-3558 if you have questions.

The remedy is free: an authorized dealer will replace the roof hatch handle at no charge. Owner notification letters were mailed on April 5, 2024, and the recall is identified by Daimler Coaches as number 83.10T24281A.

Check whether this recall is open on your vehicle

The repair is normally free at an authorized dealer.

Official recall notice

Safety recall 24V151Daimler Coaches North America
Component
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT:LATCHING/RELEASE SYSTEM
Problem
Daimler Coaches North America (Daimler Coaches) is recalling certain 2022-2024 Mercedes Benz Tourrider Business and Tourrider Premium vehicles. The roof hatch handle may break. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk
A broken handle could prevent or delay occupants from exiting the vehicle during an emergency, increasing the risk of injury.
Remedy
Dealers will replace the handle, free of charge. Owner notification letters were mailed April 05, 2024. Owners may contact Daimler Coaches customer service at 1-416-624-3558. Daimler Coaches number for this recall is 83.10T24281A.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Mercedes-Benz Tourrider Business202220232024
Mercedes-Benz Tourrider Premium202220232024